Gaia Push Pin Flat Back Earring

I bought these in 2023, and got a shorter back post a little while later because the one it came with was way too big for my ear. About a month ago I cleaned them and put them back in. One of them fell out a day later and is completely mangled and unusable, and the other one is stuck in my ear - I will likely have to go get it cut out. I contacted support, but was just given links to buy more and told to pull harder. Disappointing and ultimately not really worth the price.

This earring easily popped off and was lost after a few days of wear.

Gifted my daughter for Christmas with these. Classy. Small yet eye catching. Impressed.

The Gaia Push Pin Flat Back Earring is beautiful but arrived broken. I have had issues with inability to apply coupon codes and use the exchange feature to do an even exchange for different size that were purchased with welcome discount, Black Friday pricing, etc. I ordered a variety of these titanium earrings (hoops, internally threaded styles, and push pin flat backs) for my healing helix and conch piercings as I have sensitive ears. I was confident from reading other reviews that these would be well worth the money spent because of the advertised quality. The earrings themselves are beautiful, but the customer service communications via email were confusing and would have been helpful to have a "chat" feature or a phone number to contact to speak to someone directly regarding questions and to issues. After a few weeks of going in circles via open-ended emails and further miscommunications regarding replacements, exchanges, refunds, etc., I ended up returning everything. I'm disappointed because this must not be everyone's experience seeing the positive reviews and hype surrounding this brand. I REALLY wanted to love these earrings and there are many things about this growing company that I admire but I feel as though my experience fell through the cracks.

Great sparkle, I wear these daily. Wish post was a bit shorter but overall happy with purchase.